Work with a Netherlands-based technical partner
Bring the right context into Zendesk so agents can act without hunting through other tools.
Rotterdam · Netherlands
Zendesk consultant in the Netherlands
Local, technical Zendesk consulting for custom apps, integrations and automation.
In plain English
What does zendesk consultant in the netherlands mean?
Otisa is an independent studio in Rotterdam that helps teams make Zendesk work better for them. We design custom apps, integrations and automations, and can take a project from an initial workshop through prototype, launch and ongoing support.
Where it helps
Built around the way your team works.
Run a practical discovery workshop
Keep the useful controls close to the ticket and make each action clear before it runs.
Build a private Zendesk app
Fit the solution to your process instead of forcing the team around a generic app.
Connect Zendesk with internal or European systems
Test the idea with a small working version before you commit to the full build.
What you get
From a rough idea to something your team can use.
We start with the real workflow, not a long technical wish list. A small prototype often gives everyone something concrete to react to before the full build begins.
- 01
Remote or local discovery
We start by watching the real workflow and agreeing what a useful first version should solve.
- 02
Clear technical scope
You can review the experience early, while changes are still quick and inexpensive.
- 03
Prototype and implementation
The build includes the connections, permissions and safeguards the workflow needs.
- 04
Direct communication with the builder
We test the awkward cases, help with launch and leave you with clear documentation.
Hands-on experience
Made by people who build for support teams.
Otisa builds custom Zendesk software and its own Zendesk products, including Promise. That means the advice comes from designing, shipping and looking after real software.
Explore Promise →The right tools for the job
We use Zendesk Apps Framework, APIs, JavaScript, TypeScript, React, databases and automation services where they genuinely help—not just because they are available.
Good to know
A few things teams usually ask.
Where is Otisa based?
Otisa is based at Schiedamse Vest in central Rotterdam, the Netherlands.
Do you work with companies outside the Netherlands?
Yes. Most of the work can be done remotely, and Otisa works with teams elsewhere in Europe and beyond.
Can we start with a small prototype?
Yes, and that is often the best place to start. A focused prototype lets us test the workflow and technical assumptions before committing to a larger build.
Start with the problem
What do you wish Zendesk could do?
Show us the repeated task, missing connection or awkward workaround. You do not need a technical brief.
Talk through your idea →