Show CRM, billing or logistics data in Zendesk
Bring the right context into Zendesk so agents can act without hunting through other tools.
Systems integration
Zendesk API integrations
Connect Zendesk to the systems your agents and operations team already rely on.
In plain English
What does zendesk api integrations mean?
A Zendesk integration lets Zendesk and another system share the information or actions your team needs. We make the normal path feel simple, but we also plan for permissions, duplicate events, downtime and the moments when something does not go to plan.
Where it helps
Built around the way your team works.
Create or update records after ticket events
Keep the useful controls close to the ticket and make each action clear before it runs.
Synchronise selected fields with an internal database
Fit the solution to your process instead of forcing the team around a generic app.
Give agents safe actions in another system
Test the idea with a small working version before you commit to the full build.
What you get
From a rough idea to something your team can use.
We start with the real workflow, not a long technical wish list. A small prototype often gives everyone something concrete to react to before the full build begins.
- 01
Integration architecture
We start by watching the real workflow and agreeing what a useful first version should solve.
- 02
Authentication and permission design
You can review the experience early, while changes are still quick and inexpensive.
- 03
Webhook or API implementation
The build includes the connections, permissions and safeguards the workflow needs.
- 04
Logging, retry behaviour and handover
We test the awkward cases, help with launch and leave you with clear documentation.
Hands-on experience
Made by people who build for support teams.
Otisa builds custom Zendesk software and its own Zendesk products, including Promise. That means the advice comes from designing, shipping and looking after real software.
Explore Promise →The right tools for the job
We use Zendesk Apps Framework, APIs, JavaScript, TypeScript, React, databases and automation services where they genuinely help—not just because they are available.
Good to know
A few things teams usually ask.
Can Zendesk connect to a custom database?
Yes. The safest route is usually a small API between Zendesk and the database, exposing only the information and actions the support team actually needs.
Do you use OAuth?
Yes, when the connected service supports it and it is the right fit. We can also work with service accounts or API keys, with secrets kept outside the browser.
What happens when an external API is unavailable?
The integration should fail clearly, keep enough information to retry and avoid leaving the workflow in a confusing half-finished state. We design that recovery path from the start.
Start with the problem
What do you wish Zendesk could do?
Show us the repeated task, missing connection or awkward workaround. You do not need a technical brief.
Talk through your idea →