Display orders, plans or account status
Bring the right context into Zendesk so agents can act without hunting through other tools.
Agent workspace
Zendesk sidebar app development
Put the right context and actions beside the ticket.
In plain English
What does zendesk sidebar app development mean?
A Zendesk sidebar app puts useful information and actions right beside the ticket. It can show customer or order context, connect to another system and help agents finish a task without opening five other tabs.
Where it helps
Built around the way your team works.
Surface internal notes and related records
Keep the useful controls close to the ticket and make each action clear before it runs.
Provide refund, escalation or lookup actions
Fit the solution to your process instead of forcing the team around a generic app.
Reduce browser tabs and repeated searches
Test the idea with a small working version before you commit to the full build.
What you get
From a rough idea to something your team can use.
We start with the real workflow, not a long technical wish list. A small prototype often gives everyone something concrete to react to before the full build begins.
- 01
Agent workflow prototype
We start by watching the real workflow and agreeing what a useful first version should solve.
- 02
Responsive sidebar interface
You can review the experience early, while changes are still quick and inexpensive.
- 03
ZAF and API implementation
The build includes the connections, permissions and safeguards the workflow needs.
- 04
Role-aware actions and testing
We test the awkward cases, help with launch and leave you with clear documentation.
Hands-on experience
Made by people who build for support teams.
Otisa builds custom Zendesk software and its own Zendesk products, including Promise. That means the advice comes from designing, shipping and looking after real software.
Explore Promise →The right tools for the job
We use Zendesk Apps Framework, APIs, JavaScript, TypeScript, React, databases and automation services where they genuinely help—not just because they are available.
Good to know
A few things teams usually ask.
What can a sidebar app access?
It can use the ticket and user context Zendesk provides, plus approved data from your own systems. Access is limited to what the workflow needs.
Can it display external customer data?
Yes. A sidebar can show selected order, account or subscription information without making agents search another system.
Can different roles see different actions?
Yes. Actions and information can be limited by Zendesk role, group or permissions from the connected system.
Start with the problem
What do you wish Zendesk could do?
Show us the repeated task, missing connection or awkward workaround. You do not need a technical brief.
Talk through your idea →