Product · Promise for Zendesk

Promise features

Promise combines AI-assisted commitment detection with deadline tracking, personal and team views, daily briefings, analytics, filters, activity history and links back to the original Zendesk ticket.

Promise list of upcoming customer commitments in Zendesk.
Otisa

Direct answer

Promise combines AI-assisted commitment detection with deadline tracking, personal and team views, daily briefings, analytics, filters, activity history and links back to the original Zendesk ticket.

PlatformBuilt for Zendesk
Use caseCommitment tracking
Price$5 per agent/month

Promise inside Zendesk

Built around the commitment.

Promise list of upcoming customer commitments in Zendesk.

Explore the workflow
Promise team view with commitments grouped by agent.
Promise team view with commitments grouped by agent.

Detection and review

Promise can detect multiple commitments in a reply and extract the original wording, a concise summary, category, confidence and due date when one is expressed. Users can edit a commitment instead of treating the first AI result as final.

Views for agents and managers

Agents have a focused list of their own commitments. Managers can see team-level counts, expand an agent’s activity and filter by status or date. This supports coaching and workload balancing without reducing accountability to a score alone.

Deadlines, reminders and activity

The interface distinguishes due soon, due today, overdue and kept items. Reminder timing, overdue grace and dashboard or private-note actions are configurable. The activity view records important changes.

Briefings and analytics

Daily briefings summarize open, overdue, due-soon and due-today work. Analytics show made, kept, active, overdue, dismissed and reminder activity over time. These are operational views, not proof of a business outcome.

Product tour

See Promise in action

A complete product tour is being prepared. Until then, explore the verified workflow and product screenshots on this page.

Questions about Promise features

Does Promise support filters?

Yes. Verified filters include agent, status and date range, with search and sorting in relevant views.

Can commitments be edited?

Yes. Summary, owner, deadline and status can be edited in the compiled product interface.

Does Promise have a calendar?

A dedicated calendar route was not verified in this checkout, so this site does not claim one.

ON THIS TOPICCustomer Commitment ManagementTrack promises in ZendeskCommitments vs SLAsPromise FAQ

Promise by Otisa

Keep every customer commitment in view.

Promise detects commitments in Zendesk replies and helps teams see what is upcoming, overdue or complete.

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